Vodacom Customer Care Learnership (No Experience Needed)- Apply With Matric

Vodacom is seeking Entry-Level Customer Resolution Agents to join its Customer Care team in Johannesburg.
Location: Johannesburg, Gauteng
Closing Date: Not specified

The role focuses on end-to-end resolution of customer queries, customer engagement, and sales through service . This is a great opportunity for individuals looking to grow their career in customer service and telecommunications.

Key Responsibilities

1. Answer and resolve customer calls and queries
2. Manage cases from start to finish, ensuring timely feedback and follow-up
3. Provide product and service information
4. Process customer orders and requests
5. Achieve operational performance targets
6. Engage across multiple digital platforms (WhatsApp, email, chat, voice, web)
7. Maintain accurate CRM records of customer interactions
8. Apply First Call Resolution principles to inquiries
9. Support customer retention by addressing issues effectively
10. Troubleshoot, investigate, and resolve customer concerns
11. Recommend solutions to prevent future issues
12. Build and manage customer relationships with internal stakeholders
13. Proactively manage requests and deliver customer-centric solutions

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Minimum Requirements

1. Grade 12 / Matric Certificate
2. Post-matric qualification (advantageous)
3. Computer literacy
4. Effective verbal and written communication skills
5. Strong listening and interpersonal skills

Skills and Competencies

1. Basic Microsoft Office (Word, Excel, PowerPoint)
2. Knowledge of sales and customer service environments
3. Basic accounting knowledge (statements, invoices)
4. Understanding of the telecommunications sector (advantageous)
5. Negotiation and decision-making skills
6. Strong customer care orientation
7. Problem-solving and logical thinking
8. Ability to work under pressure and manage setbacks
9. Proficiency across channels: voice, email, chat
10. Excellent organisation and planning skills
11. Business email writing proficiency
12. Ability to work independently/remotely
13. Selling and persuasion skills

How to Apply

Interested candidates can apply directly online through the Vodacom careers portal:

VISIT OFFICIAL WEBSITE TO APPLY (CLICK HERE)