Apply for 12-Months Contact Centre Learnership
The 12-Months Contact Centre Learnership 2026 has officially opened, offering unemployed South Africans a structured pathway into the growing customer service and business process outsourcing (BPO) sector. With a monthly stipend of R5,000, this learnership combines accredited training with real workplace experience, making it an attractive opportunity for youth and first-time job seekers.
South Africa’s contact centre industry continues to expand rapidly, supporting both local and international clients. As digital customer support becomes essential across industries, demand for trained contact centre agents is expected to grow through 2026 and beyond.Key Features of the Contact Centre Learnership 2026
- Duration: 12 months
- Monthly stipend: R5,000
- Qualification: Nationally recognised
- Work-based learning: Yes
- Cost to learner: None
- Target group: Unemployed youth
Minimum Requirements
- South African citizen
- Aged 18–35 years
- Unemployed at the time of application
- Matric (Grade 12) certificate
- English communication skills (written and verbal)
- Basic computer literacy
- Preferred but Not Always Required
- Previous customer service exposure
- Call centre experience (advantage, not mandatory)
- Ability to work shifts
- Strong interpersonal skills
Monthly Stipend: How the R5,000 Works
- Learners receive a monthly stipend of R5,000, paid throughout the 12-month programme. The stipend is intended to support basic living expenses such as transport and meals.
Important Stipend Notes
- The stipend is not a salary
- Payment depends on attendance and participationLearners must meet performance and assessment requirements
- The stipend does not affect eligibility for the programme
- Qualification and Accreditation
- Most Contact Centre Learnerships are aligned with qualifications such as:National Certificate: Contact Centre Support
- National Certificate: Customer Management
- Occupational Certificate: Contact Centre Agent.
VISIT OFFICIAL WEBSITE TO APPLY (CLICK HERE)
