Customer Service Learnership At South African Breweries- Apply Now

The key purpose of the role is to be responsible for effectively managing teams in order to enhance sales and customer service levels through best practices, thereby ensuring the achievement of sales volume and the team’s key performance metrics.

Key roles and responsibilities:

Order/Sales Responsibilities:

• Drive “Today’s Volume Today” concept -ensure that cross-sell & up-sell opportunities (Task Execution) are capitalized upon as and when they arise and when it is appropriate to do so
• Outbound and Inbound service level management including real-time management
• Compile outbound call lists for volume opportunities including credit deals by pack, segment and credit terms as well as new product development launches
• Pro-active application of SAB trading schemes to drive volume
• Campaign management for brand incentives and new product launches
• Manage the quality of BDA interactions with customers and the quality of outputs
• Accountable for ensuring that the logging of calls by BDA’s takes place and all documented call processes are adhered to.

ALSO APPLY: Bartender Traineeship At Sun International- Apply Without Experience

Query Handling Responsibilities:

• Resolve escalated queries or complaints through standard processes
• Resolve customer CXC complaints timeously
• Accountable for keeping customers up to date and owning resolution of escalated issues within the limits of the systems and tools provided

General Responsibilities:

• Set and deliver quality management action plans based on business strategy & opportunity, for the Business Development Agents (BDA)
• Stay up to date on best practice business processes
• Keep abreast of all product developments and new product releases
• Internal Business and Management Accountabilities
• Provide feedback on customer service continuous improvement initiatives
• Manage the activities required for the achievement of Sales volume, Task execution including effectiveness and Market Share target
• Implement national/regional promotions/campaigns according to the sales & marketing plan
• Manage administration and reports as required
• Accountable for the achievement of targets set at a team level

People Management:

• Lead a team of BDAs in accordance with PDP
• Conduct regular performance feedback sessions with the team & individuals, including the use of KPI’s &  recorded calls to provide constructive skills development sessions
• Accountable for the adherence of subordinates to business processes (including systems and manual processes)
• Responsible for mentoring and coaching the BDAs

Minimum Requirements:

• 3 Year Business  Degree / Diploma 
• 2 to 3 years’ experience as a team Leader / Manager in Sales/Marketing in a FMCG environment is advantageous
• Computer literacy essential (MS Office)
• SAP and/or Bees experience advantageous
• General understanding of reporting procedures
• IR experience (advantageous)
• Knowledge of SAB products, policies and procedures would be an added 

Additional Information:

• Band: VIII

VISIT OFFICIAL WEBSITE TO APPLY (CLICK HERE)