Customer Care Learnership Opportunity At Experian-APPLY FREE NOW
Why this role is critical to us?
This role is essential to our organization as it directly supports the management of consumer disputes, a process regulated by the National Credit Regulator. Ensuring compliance with the NCR is not only a legal obligation but also a key component of maintaining consumer trust and data integrity.
Consumer Care Learner in this role contribute by:
- Handling a wide range of consumer queries, including email and web-based complaints.
- Taking inbound calls to assist with credit report-related questions.
- Logging, investigating, and resolving disputes in line with regulatory standards.
- Supporting our consumer self-service platform, Up, through activations and unlocking services.
- Engaging with consumers across digital channels, including Facebook, Ed (our chatbot), WhatsApp, and HelloPeter, to ensure timely and professional resolution of queries.
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What you’ll need to bring to the party?
- Customer-Centric Mindset
- Effective Communication
- Digital Adaptability
- Resilience and Stress Tolerance
- Attention to Detail
- Team Collaboration
- Execution and Follow-through
- Analytical Thinking
- Social Media Savvy
- Initiative and Accountability
- Tech Literacy
- Target Driven
- Innovation
- Accounting
- Living the Experian Way Behaviours
What you’ll be doing
- Delivering Exceptional Consumer Support
- Responding to credit report queries via telephone
- Capturing and logging disputes
- Investigating disputes
- Resolving and closing disputes
- Supporting the Up platform
- Managing social media interactions
VISIT OFFICIAL WEBSITE TO APPLY (CLICK HERE)
