Eskom Is Hiring Contact Centre Agents- Apply with Grade 10 Results

Eskom invites suitably qualified candidates to apply for the position of Service Agent: Contact Centre (X6 posts) within the Distribution Division – Central East Cluster . This is apermanent position based in Westville, KwaZulu-Natal .

Vacancy Overview

Position Title: Service Agent – Contact CentreNumber of Posts: 6Task Grade: T10

Listing Reference: eskom_002257

Industry: Electricity, Energy & Water Supply

Job Category: Office Management / Customer Services

Business Unit: Distribution – Central East ClusterLocation: Westville, KwaZulu-Natal

Contract Type: Permanent

Remuneration: Market Related

Employment Equity: No

Closing Date: 06 January 2026

About the Role

Eskom’s Distribution Division is seeking professional and customer-focused individuals to provide high-quality customer service through contact centre operations. The successful candidates will handle inbound and outbound customer interactions while supporting customer services, marketing, and sales processes using approved Eskom systems and procedures.

Key Responsibilities

• The successful candidates will be responsible for:Handling inbound customer interactions
• Performing back-office activities
• Managing multi-media and outbound customer engagements
• Providing and continuously improvinggeneral customer services
• Supporting marketing, sales, and customer service processes
• Performing vending, prepaid, and Easy
• Pay-related activities

Skills and Competencies Required

Behavioural Competencies

1. Integrity
2. Honesty
3. Trustworthiness
4. Professionalism

Leadership Competencies

1. Team player
2. Ability to motivate teams
3. Coaching and mentoring skills
4. Developing others

Knowledge Requirements

1. Eskom business environment
2. Standard Power Unit (SPU) andprepayment customer tariffs
3. Service delivery principles
4. Report compilation

Skills

1. Computer literacy
2. Time management
3. Interpersonal and relationship-building skills
4. Functional and technical competence
5. Problem-solving and analytical skills
6. Negotiation and communication skillsTelephone etiquette
7. Stress management

Minimum Requirements

1. Qualification:National Diploma / National N Diploma in:Business
2. Finance
3. Marketing
4. Commerce
5. Social Sciences
6. Business Management
7. 👉 Qualification must be at NQF Level 6 with240 credits .

VISIT OFFICIAL WEBSITE TO APPLY (CLICK HERE!)