Mr Price Is Actively Hiring For Call Centre Agents- APPLY NOW

Job Description

As a Customer Service Representative, you’ll handle incoming calls, emails, WhatsApp, and webchat queries. You’ll assist customers with billing, SIM cards, and product-related issues—resolving queries quickly and professionally. 

Responsibilities

1. Effectively respond to telephonic requests and queries from customers.
2. Ensure mrpmoney standards are adhered to when dealing with customer calls and correspondence.
3. Ensure quality, friendly, consistent interaction when dealing with customers.
4. Respond to and action all customer communication received through the various channels; web, email, fax and post within the allotted time periods.
5. Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved
6. Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.

ALSO APPLY: Trainee Program To Be A Manager at Pick n Pay- apply with matric

Qualifications

1. Grade 12.
2. 2-3 years customer care experience.
3. Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA regulations.
4. Knowledge of online purchase
5. Excellent communication skills in English (Written & verbal)

VISIT OFFICIAL WEBSITE TO APPLY (CLICK HERE)