Customer Consultant Needed At Dis-chem- Apply

Customer Consultant Needed At Dis-chem- Apply

Job Description

Dis-Chem Pharmacies requires the committed services of a Customer Consultant for their Howick store. Interact with Dis-Chem’s customers, and provide them with the necessary information to address inquiries regarding products and services. Deal with, and help resolve any customer complaints and concerns.

Minimum Requirements:
Essential:

1. Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)
2. At least 1-year experience in administration or public relations
3. Strong communication and customer interaction skills
4. Computer literate – MS Office
5. Willing and able to work retail hours 

Advantageous:

1. Administration / Customer Service / Public Relations qualification
2. Third additional language
3. SAP experience

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Job Description:

1. Ensure accurate data capturing and completion of documentation is done
2. Check card balances, card reports and/or statements for customers
3. Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items
4. Ensure Accurate Process of Transaction – TRMS – capturing and reporting
5. Manage stock control and shrinkage
6. Checkpoint reversals on statements
7. Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis
8. Ensure effective internal communication (within customer service/benefits programme)
9. Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily
10. Manage and report complaints and compliments through the customer service diary
11. Ensure effective external communication (customer feedback)
12. Respond to written or e-mail queries on various platforms
13. Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme
14. Adhere to excellent telephone etiquette at all times according to Dis-Chem’s SOPs
15. Accurate recruitment and capturing of customers
16. Coordinate and manage in-store events and promotions
17. Create a central point of contact for all general queries, compliments and complaints
18. Assist customers with any queries, and refer customers to the appropriate departments where applicable
19. Ensure visibility of the Benefits Programme signage and/or current promotional signage regarding the Benefits Programme displayed at the customer service help desk or till points
20. Be visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department
21. Provide relevant benefit programme training to all departments, and ensure implementation of training
22. Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations

Competencies:
Essential:

1. Administration of customer relations
2. Strong command of the English and Afrikaans languages
3. Exceptional communication and active listening skills
4. Problem-solving skills
5. Sound analytical skills
6. Patience
7. Honest and trustworthy
8. Time management
9. Ability to lead by example

Advantageous:

1. Relevant administration course
2. Knowledge of the POPI and Consumer Protection Act
3. Third additional language

Special conditions of employment:

1. Willing and able to work retail hours
2. Valid driver’s license and own reliable transport for travel to meetings and training
3. South African citizen
4. Clear credit and criminal records

Remuneration and benefits:

1. Market-related salary
2. Medical aid
3. Provident fund
4. Staff account

CLOSING DATE:04 AUGUST 2025

VISIT OFFICIAL WEBSITE TO APPLY